There is a 30day right to return, reckoned from the day items were received or from the day you receive the order confirmation, if you receive this later than the items. If you want to cancel a purchase, all you have to do is return the item in approximately the same condition and quantity as when received. You can also cancel a purchase by refusing receipt of the item(s), or by personally returning it to:
Please click here to use our online claim form
Piet Hein Trading ApS
When the returned item has been received and approved, the purchase amount will be credited to your account within a few days. You must personally pay for any costs incurred in returning the item. For practical details – see the heading ‘Complaints and return of goods’.
The original packaging is an important part of the value of the item, so that missing original packaging normally leads to a loss in sales value. For that reason, goods returned without original packaging will, after being valued by Piet Hein Trading ApS, be credited with a correspondingly smaller amount. In some cases, missing original packaging may mean that a purchase cannot be cancelled.